Return Policy
At Fitlife Gym, we want you to be completely satisfied with your purchases. Learn about our return and refund policies for products and services to ensure a hassle-free experience.
1. Product Returns
We accept returns for most products within 30 days of purchase, provided they are in original condition with all packaging intact. This includes supplements, fitness equipment, and apparel purchased from our store.
- 30-day return window from purchase date
- Original packaging and tags must be intact
- Products must be unused and in original condition
- Proof of purchase required
2. Non-Returnable Items
Certain items cannot be returned for health and safety reasons, or due to their nature. These include personalized items, opened supplements, and hygiene-related products.
- Opened or used supplements and nutrition products
- Personalized training plans and assessments
- Membership fees and class bookings
- Digital products and online services
3. Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Shipping costs for returns are the responsibility of the customer, unless the item was received damaged or incorrect.
4. How to Return
To initiate a return, please contact our customer service team with your order details. We will provide you with a return authorization number and shipping instructions.
- Contact customer service with order number
- Receive return authorization and instructions
- Package item securely with authorization number
- Ship to our designated return address
5. Contact Us
Have questions about our return policy? Our customer service team is here to help. Contact us at info@fitlife.ps or call +972 593-771-441 for assistance with returns, exchanges, or any other inquiries.